Asked Questions

Need Help? Browse our Frequently Asked Questions or contact our team on 0131 333 1903. #sleepbetterfeelbetter

What are your Customer Service opening hours?

Mon – Sat: 9am – 5:30pm & Sun: 10am – 4pm. Please call 0131 333 1903 or email during these hours for any enquiries.

Why have I not received my order confirmation email?

Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add to your safe list.

What is your returns policy?

Please see our returns policy here.

Do the beds arrive already assembled?

No unfortunately internet orders are not already assembled. However, we do offer an assembly service for only £20.00. All you need to do is make sure you select the assembly service at checkout. If an assembly service has been purchased, this will be carried out by a provider specially selected by Grove Bedding. Please note, this option is for Scottish post codes beginning DD, EH, FK, G, KA, KY, ML, PH & TD only. You can call us on 0131 333 1903 to clarify the availability of assembly services in your area.

What do I do if my goods arrive damaged?

In the unlikely event that one of your items are damaged, please contact our Customer Service Team within 48 hours of delivery on 0131 333 1903. We may ask you to take a photograph of the damaged item and send it to

Do you sell custom sized beds?

We manufacture bespoke size mattresses to your precise requirements and specifications. Please contact us or visit one of our stores to discuss your requirements.

When will my order be delivered?

Once your order has been placed, we will advise a delivery date. Then a couple of days prior to your delivery, we will contact you to confirm the best time for delivery e.g. Morning, Evening.

Can I collect my items in store?

You can click & collect on selected items, however we deliver most of our items directly to you for your convenience.

How do I know if my order is ready for delivery?

A member of staff will contact you to arrange a suitable delivery date.

Will you pass my details on to anyone else?

Grove Group Scotland will never pass your details on to any third party. If we need to arrange an independent inspection or delivery, we will ask your permission in advance to do so.

Are the items covered by a guarantee?

All our products are covered for 12 months. However, any extension on the 12 months guarantee varies per product.

Is there a finance option for payment?

Unfortunately we do not offer any finance options or payment plans at the moment.

What if I don’t want to place my order online?

No problem, we are always available to take your order on the phone or in store. You can call us 0131 333 1903 or find your nearest store here.