Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@grovebedding.com. If your return is accepted, we’ll send you further information on how and when your item will be collected. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@grovebedding.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Please get in touch with our support team at hello@grovebedding.com if you wish to discuss exchanging an item.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

To start a return, you can contact us at hello@grovebedding.com. If your return is accepted, we’ll send you further information on how and when your item will be collected. Items sent back to us without first requesting a return will not be accepted.

Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty. You can open the packaging to inspect a product on delivery, but, if they are then rejected, you must take good care of the Goods until they are collected by Grove Group Scotland Ltd (or our agents).

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Your item should be made available for collection at a time agreed with Grove Group Scotland Ltd. The collection date should not exceed 21 days from the cancellation date.

Grove Group Scotland Ltd will levy a collection charge of £39 for collection of the Goods. This will be deducted from the refund value of the Goods.

Alternatively you may return the item (at your cost) in the items original condition and adequately packaged to prevent damage. Items should be returned to: Grove Group Scotland Ltd, 2 Bridge Street, Newbridge, Edinburgh, EH28 8SR.

Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), Grove Group Scotland Ltd will seek to recover the cost of remedying the damage from you.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.