Terms & Conditions

Online and Telephone Orders Terms & Conditions

By purchasing through this website you agree to be bound by the Terms and Conditions as laid out below. These terms and conditions apply to online and phone transactions only. These terms and conditions apply to online and phone transactions only. These conditions do not affect your statutory rights as a Consumer.


  • “Buyer” means the Consumer who buys or agrees to buy Goods on this website or by telephone from Grove Group Scotland Ltd.
  • “Goods” means all products listed on the order and the order confirmation e-mail or letter.
  • “Consumer” has the meaning given in section 12 Unfair Contract Terms Act 1977.
  • “Made to Measure Items” mean any goods that are made to specific, non-standard dimensions as determined by the Buyer.
  • “Delivery” means the delivery of the Goods to the delivery address specified on the order.

Risk and Ownership:

Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.

Limitations of Liability:

Our total liability in regard to the performance of this contract shall be limited to the value of the Goods. Grove Group Scotland Ltd shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law. All contracts shall be governed by the relevant UK law. Any order placed by the Buyer and accepted by Grove Group Scotland Ltd is subject to these terms and conditions unless specified in writing by a Director of Grove Group Scotland Ltd. A confirmation of your order will be sent automatically by e-mail or postal service and, unless you are notified to the contrary within 48 hours of this confirmation, the order will be deemed to be accepted by Grove Group Scotland Ltd. Grove Group Scotland Ltd. retains the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the Buyer in full.

Fraud Prevention:

Grove Group Scotland Ltd retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should Grove Group Scotland Ltd be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled. For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity. A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998

Description of Goods:

The description of the goods will be as specified within an order confirmation e-mail or letter that will be sent to the Buyer as soon as an order is successfully processed. It is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order. Any discrepancies should be notified to Grove Group Scotland Ltd. You can call our Customer Services team on 0131 333 1903, write to us at Grove Group Scotland Ltd, 2 Bridge Street, Newbridge, Edinburgh, EH28 8SR or email customerservices@grovebedding.com. All sizes given are approximate and the Buyer should check carefully that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 3, 0″ single 4’6″ double and 5’0″ king) refer to the sleeping surface only and the Buyer should check the overall dimensions given for each product, including depth. Please be aware that mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances. Most small single mattresses will fit a bunk bed, but please note that top bunks often require a thinner mattress (typically no more than 15cm) to ensure safety regulations are met.


Full payment is required at the time the order is placed and Grove Group Scotland Ltd will collect this using the debit/credit card details supplied by the Buyer. All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate.

Price Promise:

We promise to try and match the best price you find. The match must be a like for like deal including all delivery charges and with similar delivery arrangements. We will not match a price when goods are sold below cost. We will tell you our very best price and then you can be assured you have the best deal. Our price match promise is not a guarantee.